Sending an invoice again

You can send an invoice as many times as you need to. Its number and details don't change, and you don't need to raise a new one.

On the phone

Open the invoice from the Invoices tab (tap All if it has been paid), and look under The invoice. You will see some of these:

Send for me emails it to the practice's address, with a copy to you. The first time, it asks you to turn this on.
Open or share Invoice opens the PDF, so you can send it with your own email or another app, or print it.
Email invoice and Form A appears if the Form A hasn't gone yet, and sends the two together.
Re-issue the PDF appears if the PDF isn't on this phone, for example if you raised the invoice on the website. It draws it again from what was billed, without any note you typed when you raised it.

On the website

Open Invoices and click the invoice.

Download invoice saves the PDF, along with its Form A if one goes with it.
Send for me emails it to the practice's address, with a copy to you.
Open in my email app starts an email and downloads the documents for you to attach. Click I've sent it once it has gone.

If these are greyed out, your browser can't read your bank details yet. See My bank details are locked on the website.

If there is no Send for me button

The invoice has to have the practice's email address on it. Add the address under Practices (Your details on the website). An invoice raised before you added it keeps the address it had, so use Open or share Invoice or Download invoice for that one.

Still stuck? Contact us and tell us whether you are on the phone app or the website.