GP LocumDeleting your GP Locum account
The app, and the website at gplocumapp.co.uk
Last updated 11 November 2026
You can delete your account yourself, from the app or from the website. It takes a minute, it can’t be undone, and you don’t need to ask us. Deleting removes everything we hold on our server. Your records stay on your phone.
1. Take a copy first, if you want one
Sign in to the website, open Account, and choose Download my records. You get a file of everything on the server. Your bank and identity details come out locked, because we can’t read them, so this isn’t a substitute for your phone’s own copy.
2. Delete the account
In the app: More → Backup and sync → Delete account, then confirm.
On the website: sign in at gplocumapp.co.uk, open Account, choose Delete this account, type DELETE and press Delete my account.
Can’t sign in? Email [email protected] from the address on the account and we’ll delete it within 30 days.
3. Cancel your subscription, if you have one
Deleting the account does not cancel a subscription. Payments are held by the store, not by the account, so they carry on until you cancel.
- Bought in the App Store: on your iPhone, Settings → your name → Subscriptions → GP Locum.
- Bought on Google Play: in the Play Store, your profile → Payments & subscriptions → Subscriptions → GP Locum.
- Bought on the website: cancel from the Account page before you delete the account, or email us and we’ll cancel it for you.
What is deleted, and what isn’t
| What | What happens |
|---|---|
| Your account and sign-in email | Deleted straight away. |
| Everything synced: sessions, practices, invoices and credit notes, pension form log, expenses, mileage, settings, your name and contact details, and the locked bank and identity details | Deleted straight away. |
| Your plan record, your invoice numbers, and any pairing requests | Deleted straight away. |
| Copies in the database’s own rolling backups | Can survive for up to 7 days, then go. |
| The records on your phone | Stay on your phone, and the app carries on working without an account. To remove them too: More → Backup → Delete everything, or uninstall the app. |
| Your browser, if you used the website | You’re signed out, and the key to your locked details is removed from that browser. |
| A subscription record at RevenueCat, and payment records at Stripe, Apple or Google | Kept by them under their own rules and their financial record-keeping duties. It holds a random account ID and what was bought, not your records. We can ask RevenueCat to remove it if you write to us. |
| A message you sent us through Contact us | Kept for up to 12 months after the conversation ends, or deleted sooner if you ask. |
Just want to stop syncing?
You don’t have to delete anything. Sign out in the app (More → Backup and sync) keeps your account and your records on the server, and your phone carries on as before. Deleting the account is the one that removes the server copy.
After deleting, you can sign up again with the same email address at any time. It will be a new, empty account.
More about what we hold and why is in the privacy policy.