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All FAQs

Invoicing pensioned and unpensioned sessions

Each invoice holds one kind of session, so that the employer's pension is only charged on the pensioned ones. If you tick both kinds, the app explains this and the button to raise the invoice stays greyed out.

On the phone

  1. Open the Invoices tab, tap Raise an invoice, and choose the practice.
  2. Tap Select pensioned, then raise the invoice.
  3. Tap Raise an invoice again and choose the same practice. Tap Select not pensioned, then raise the second invoice.

Sessions that aren't pensioned say not pensioned in the list.

On the website

  1. Open Invoices, click New invoice, and choose the practice.
  2. Click Tick pensioned, then raise the invoice.
  3. Start another new invoice, click Tick not pensioned, then raise that one too.

Or click Invoice everything on the Invoices page. It raises everything outstanding, with separate invoices where a practice has both kinds.

If a session is marked the wrong way

Open the session and change Claim NHS pension, then raise the invoice. If it is already on an invoice, cancel that first. See Correcting or cancelling an invoice.

Still stuck? Contact us and tell us whether you are on the phone app or the website.