All FAQs

Adding the phone app when you started on the website

If you started on the website, one scan signs the phone app in to the same account. Your sessions, practices and bank details are then on the phone too. You don't need to type your details in again.

With a computer in front of you

  1. On the website, open Account and click Show a code to scan under Add your phone.
  2. Open the app. On its first screen tap Log in, then Scan the code on the website, and point the phone at the code. It works for five minutes.
  3. The phone and the website both show six digits. If they match, click Yes, they match on the website. If your phone shows anything else, or nothing, click No.

Only scan a code that is on a screen in front of you, at gplocumapp.co.uk. Never scan a code someone else sends you.

Without a computer

On the app's first screen tap Log in and use your email. We send a 6-digit code. Your sessions, practices, expenses and trips come across straight away. Your details, invoices and pension forms wait until the phone has your key: scan the website's code when you are next at a computer, or type your recovery code.

If you already went through the app's setup

Nothing is lost and you don't need to start again. In the app, open More > Backup and sync, sign in with the email address you use on the website, then tap Scan the code on the website and scan the code under Add your phone. Where the app and your account both hold a detail, the account's is kept.

If Add your phone isn't on the Account page

It appears once this browser holds your key. If the top of the website says Set up your key or Not paired, do that first. It works on a shared computer too.

Still stuck? Contact us and tell us whether you are on the phone app or the website.